HR Service Delivery Associate

2 weeks ago


Hyderabad, Telangana, India Epiq Full time

About the Role


As a HR Service Delivery Associate at Epiq, you will play a crucial part in our human resources shared services model. With 1-2 years of experience, you will serve as the first point of contact for HR support, providing exceptional customer service to associates, management, external clients, and HR internal teams.


Key Responsibilities



  • Evaluate and analyze requests or concerns, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the Lead, consistent with Service Level Agreements (SLAs)
  • Process transactions and requests for onboarding, internal movement, offboarding, and document management
  • Work on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders
  • Maintain HR system (Workday & SAP) with accurate and updated information
  • Learn and execute HR processes across the Hire to Retire domains within the Team
  • Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/issue
  • Adhere to agreed KRAs and customer service standards

Requirements



  • Master's in business administration or Post graduate diploma in Business Management
  • Completion of internship - preferably in Human Resources
  • Understanding of Human Resources flow - Hire to Retire
  • Understanding/Knowledge of the HR Subject
  • Understanding/Knowledge of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.)
  • Good communication skills - Articulation and comprehension
  • Understanding of the language as it will demand to interact with global employees
  • Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
  • Attention to detail and ability to work towards deadlines

Working at Epiq


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us. Epiq is an equal opportunities employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates and are pleased to provide assistance and accommodations during the application process for individuals with disabilities. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.



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