HR Service Delivery Associate

4 days ago


Hyderabad, Telangana, India Epiq Full time

Job Summary

An exciting opportunity has emerged at Epiq to support the growth of our human resources shared services model. As a HR Service Delivery Associate, you will provide exceptional customer service as the first point of contact for Human Resources support of associates, management, external clients, and HR internal teams. This includes evaluating and analyzing requests or concerns, quickly interpreting situations, determining appropriate resolutions or escalations, and communicating resolutions to the Lead, consistent with Service Level Agreements (SLAs).

Key Responsibilities

  • Process transactions and requests for onboarding, internal movement, offboarding, and document management.
  • Work on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders.
  • Maintain HR systems (Workday & SAP) with accurate and updated information.
  • Learn and execute HR processes across the Hire to Retire domains within the Team.
  • Communicate and distribute processes and other relevant documentation to employees needed to resolve queries/issues.

Requirements

  • Master's in business administration or Post graduate diploma in Business Management.
  • Completion of internship - preferably in Human Resources.
  • Understanding of Human Resources flow - Hire to Retire.
  • Understanding/Knowledge of the HR Subject.
  • Understanding/Knowledge of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.).
  • Good communication skills - Articulation and comprehension.
  • Understanding of the language as it will demand to interact with global employees.
  • Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook).

Epiq's Commitment

Epiq is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.



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