HR Service Delivery Associate
4 weeks ago
Job Summary
We are seeking a highly skilled HR Service Delivery Associate to join our team at Epiq. As a key member of our HR shared services model, you will provide exceptional customer service to associates, management, external clients, and HR internal teams.
Key Responsibilities
- Process transactions and requests for onboarding, internal movement, offboarding, and document management.
- Work on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders.
- Maintain HR systems (Workday & SAP) with accurate and updated information.
- Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/issue.
- Adhere to agreed KRAs and customer service standards.
Requirements
- Master's in business administration or postgraduate diploma in business management.
- Completion of internship - preferably in Human Resources.
- Understanding of Human Resources flow - Hire to Retire.
- Understanding/Knowledge of the HR Subject.
- Understanding/Knowledge of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.).
- Good communication skills - Articulation and comprehension.
- Understanding of the language as it will demand to interact with global employees.
- Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook).
What We Offer
We are an equal opportunities employer and welcome applications from diverse candidates. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. We are pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, we will consider for employment qualified applicants with arrest and conviction records.
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