System Solutions Specialist

5 days ago

Jamnagar, Gujarat, India beBeeDeployment Full time ₹ 6 - ₹ 8
Job Overview

We are a global leader in unified commerce platforms delivering world-class software solutions.

This role combines technical expertise customer engagement and product advocacy to deliver outstanding results.

Key Responsibilities
  • Develop a deep understanding of our software products and services.
  • Act as the primary point of contact for customers building trust-based relationships.
  • Understand each client's business requirements and configure their account accordingly.
  • Lead onboarding and deployment activities at customer sites including hardware setup.
  • Conduct training sessions for staff cashiers managers and F&B managers.
  • Share best practices to help clients maximize the value of our solution.
  • Provide remote and on-site support ensuring high availability for your portfolio of customers.
  • Troubleshoot user issues and escalate critical issues promptly while coordinating with internal teams for resolution.
  • Communicate with users in clear friendly and professional language verbal and written.
  • Proactively engage with clients to anticipate needs and offer solutions.
  • Delight customers and turn them into brand ambassadors.
Requirements
  • 0–2 years of experience in software deployment technical support or account management in F&B POS or SaaS domains.
  • Strong knowledge of hardware setup and troubleshooting.
  • Excellent communication skills in English and at least one regional language.
  • Ability to train and educate end-users across different roles.
  • Strong problem-solving skills independent thinking and ability to work under pressure.
Benefits

As a member of our team you will have the opportunity to grow and develop your skills in a dynamic environment.

You will be part of a collaborative team that values innovation and creativity.

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