System Operations Specialist

5 days ago

Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
System Operations Specialist

We are seeking a skilled System Operations Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

  • The successful candidate will participate in 24x7 shifts, monitoring the stability of our products using various internal tools.
  • They will be responsible for L1/L2 Support ownership of all hosting products, including cpanel/plesk/vps/cloud/dedicated.
  • The System Operations Specialist will handle incident response, troubleshooting, and fixes for various products/services.
  • They will also handle escalations as per policies/procedures.
  • The successful candidate will collaborate with different internal/external groups to resolve production site issues effectively.
  • Clear communication on tickets, phone calls made to the team about various issues is crucial.
  • Exhibiting a sense of urgency to resolve issues is essential.
  • The System Operations Specialist will build advanced automation workflows for automating repeated issues.
  • They will work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook.
  • Ensuring SLA's and Operational standards are met is a key responsibility.
  • The System Operations Specialist will raise tickets to different internal groups to resolve recurrent problems, alerts, and follow up on escalated issues.
  • Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites is also required.
  • Contributing to Operations handbook is an important task.
  • Smooth hand-offs between shifts are essential.

Key qualifications include:

  • Strong technical skills, including experience with Linux/Windows servers and automation workflows.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Collaboration and teamwork skills, including liaison with internal/external groups.

Benefits include:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

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