Strategic Service Delivery Professional

4 days ago

Gandhinagar, Gujarat, India beBeeDelivery Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Description

We are seeking a strategic delivery professional to establish and lead our service delivery system from the ground up.

This role is ideal for a seasoned ITSM delivery expert who can design, implement, and manage end-to-end service delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

The successful candidate will act as both a strategic coordinator and hands-on delivery lead, ensuring services are executed efficiently while aligning with business objectives.

  • Design and Implement Service Delivery Frameworks
  • Standardize Processes and Best Practices
  • Maintain Service Quality and Customer Satisfaction
  • Serve as Primary Point of Contact for Clients
  • Collaborate with Internal Teams
  • Identify Risks and Implement Corrective Measures
  • Generate Reports on Delivery Performance
  • Mentor Junior Team Members
Required Skills & Qualifications
  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks is preferred but not mandatory.
Benefits
  • Become an owner of the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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