Service Delivery Professional

2 days ago

Gandhinagar, Gujarat, India beBeeLeader Full time ₹ 20,00,000 - ₹ 25,00,000

Service Delivery Leader

As a key member of our team, you will be responsible for managing service operations to deliver exceptional customer experiences.

  • Lead Service Operations: Oversee the delivery of high-quality services to our customers, ensuring seamless execution and timely completion.
  • Audit and Compliance: Ensure strict adherence to pharma engineering standards and safety protocols, maintaining regulatory compliance.
  • Cross-Functional Collaboration: Foster strong relationships with internal stakeholders, including sales and R&D teams, to drive continuous improvement in service quality and customer satisfaction.
  • Team Management: Guide and mentor service engineers and technicians, providing coaching and development opportunities to enhance their skills and performance.
  • Vendor Relationships: Manage vendor partnerships and third-party service providers, ensuring efficient and effective service delivery.

Requirements:

  • Education: Bachelor's degree in Mechanical Engineering or a related field.
  • Experience: 8–10 years of experience in Pharma Engineering / Tooling industry.
  • Skills: Strong leadership, team management, troubleshooting, technical support, audit, regulatory compliance, communication, and customer relationship skills.

About This Role:

This is an exciting opportunity to join our team as a Service Delivery Leader. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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