
Customer Service Professional
2 days ago
Job Description
We are seeking a highly skilled Client Services Manager to oversee day-to-day client communication, campaign coordination and execution. The ideal candidate will have experience working in an advertising/marketing agency environment and possess strong interpersonal and presentation skills.
- Act as the primary point of contact for assigned clients, ensuring timely communication and service delivery.
- Understand client requirements and effectively brief internal teams (creative, media, strategy, production, etc.).
- Coordinate end-to-end campaign execution, ensuring timelines, quality standards are met.
- Assist in developing presentations, proposals and campaign reports for clients.
- Monitor campaign performance, prepare status updates and share insights with clients.
- Build and maintain strong relationships with clients through consistent support and value addition.
- Identify opportunities to upsell/cross-sell agency services.
- Ensure smooth internal workflow by collaborating closely with team members and resolving challenges.
Required Skills and Qualifications
- Mandatory: Prior experience in an advertising or digital marketing agency (1–3 years preferred).
- Strong communication, interpersonal and presentation skills.
- Ability to multitask and manage multiple projects simultaneously.
- Basic understanding of branding, digital marketing, ATL/BTL campaigns.
- Graduate/Postgraduate in Marketing, Mass Communication, Advertising or related field.
- Proficiency in MS Office (Excel, PowerPoint, Word).
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