IT Service Desk Professional

1 day ago


Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

Job Overview

We are seeking a highly skilled IT Service Desk professional to provide technical support and resolve incidents within agreed service level agreements (SLAs).

Key Responsibilities:

  • Act as the primary point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
  • Provide technical assistance in French and English for hardware, software, network, and application issues.
  • Troubleshoot and resolve incidents efficiently, escalating to appropriate teams when necessary.
  • Log all incidents and requests accurately in the Service Management tool.
  • Follow standard procedures for proper escalation of unresolved issues.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Contribute to the creation and maintenance of technical documentation and knowledge base articles.
  • Support remote users and ensure proper functionality of VPN, remote desktops, and other remote access tools.
  • Assist with onboarding and offboarding of employees, including account setups and deactivations.

Requirements:

  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as Service Now, BMC Remedy, or similar.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to work in shifts or weekends (if required).

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for growth and professional development.
  • Competitive compensation and benefits package.

  • Service Desk

    6 days ago


    Gandhinagar, Gujarat, India Goldman Sachs Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description Strong Communication Skills1-2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.Provide...


  • Gandhinagar, Gujarat, India beBeeTroubleshooting Full time ₹ 40,96,000 - ₹ 81,92,000

    **Job Title: Service Desk Specialist**We are seeking a skilled Service Desk Specialist to provide technical support to our customers. This role is ideal for individuals who possess excellent communication skills and a passion for troubleshooting IT issues.This position involves providing first-line technical support to end-users in a courteous and...


  • Gandhinagar, Gujarat, India Market Cloud Ltd Full time

    IT Service Desk Analyst – French SpeakingLocation: Chennai, or Coimbatore IndiaLanguage: French speakingOffice based: Hybrid 3 days a week at office. Experience level: 1 to 6 YrsPls Share CV in word format along with Notice Period and Current CTC to : Responsibilities:Act as the first point of contact for all IT-related queries and incidents via phone,...


  • Gandhinagar, Gujarat, India Emapta Global Full time

    Shape the Future of IT Support Without Sacrificing Your TimeDeliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have...


  • Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 36,00,000

    Key to Success: A Skilled Front Desk ProfessionalWe are seeking a proactive and communicative individual to serve as the first point of contact at our office. The ideal candidate should possess excellent interpersonal skills, a welcoming demeanor, and the ability to efficiently manage front-desk activities.Primary ResponsibilitiesEffectively handle incoming...


  • Gandhinagar, Gujarat, India Market Cloud Ltd Full time

    IT Service Desk Analyst – French Speaking Location: Chennai, or Coimbatore India Language: French speaking Office based: Hybrid 3 days a week at office. Experience level: 1 to 6 Yrs Pls Share CV in word format along with Notice Period and Current CTC to : Key Responsibilities: Act as the first point of contact for all IT-related queries and...


  • Gandhinagar, Gujarat, India Emapta Global Full time

    Shape the Future of IT Support Without Sacrificing Your Time Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have...


  • Gandhinagar, Gujarat, India beBeeTechnical Full time US$ 25,000 - US$ 45,000

    **Job Title:** L1 Service Desk TechnicianThis is a proactive role for an L1 Service Desk Technician to handle IT support requests. The incumbent will be the first point of contact for all IT-related user issues and requests.Key Responsibilities:Serve as the initial point of contact for all IT-related user issues and requests.Record, categorize, and...

  • Front Desk Manager

    2 days ago


    Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000

    Front Desk ManagerWe are seeking an experienced Front Desk Manager to oversee the day-to-day operations of our front desk. As a key member of our team, you will be responsible for managing front desk duties, check-ins/check-outs, billing, and responding to inquiries.Key Responsibilities:Manage front desk functions, ensuring seamless operations and timely...


  • Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Role: Service Desk Specialist Key Responsibilities:The successful candidate will be responsible for providing exceptional service to internal customers by responding to and resolving IT-related issues in a timely and efficient manner. They will work closely with the IT team to ensure seamless day-to-day operations. Responsibilities:1. IT Support:...