Junior Service Desk Technician

4 weeks ago


Gandhinagar, Gujarat, India Emapta Global Full time

Shape the Future of IT Support Without Sacrificing Your Time

Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have evenings to relax, recharge, and focus on what matters most—making it ideal for professionals in IT services who value both career growth and personal well-being.

Job Description

As a Junior Service Desk Technician , you will be the go-to person for resolving IT issues, ensuring efficient system setups, and maintaining smooth user experiences. Your role combines hands-on troubleshooting, proactive monitoring, and collaboration with global teams to deliver top-tier technical support.

Job Overview

Employment type: Full-time

Shift: Monday–Friday, 12 PM – 9 PM IST

Work setup: Onsite, Hanover - GSS, 206, 2nd Floor, Binori Bsquare I, Opp Hathisingni Vadi, Iscon Ambli Road, Ahmedabad, Gujarat

Exciting Perks Await

  • Competitive Package
  • Medical Life Insurance
  • Standard government and Emapta benefits
  • Well-equipped, modern, and accessible offices
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

The Qualifications We Seek

  • Diploma or bachelor's degree in Information Technology, Computer Science , or related field (or equivalent work experience)
  • 1–3 years of experience in IT support, helpdesk, or service desk roles
  • Proficiency in troubleshooting desktop and laptop hardware, operating systems, and peripherals
  • Strong problem-solving and analytical skills with the ability to recommend alternative solutions
  • Excellent communication and customer service skills to build rapport and maintain relationships with users

Your Daily Tasks

  • Monitor support queue to ensure prompt responses and SLA compliance for Level 1 issues, including:
  • Password resets (AD, 3rd party software, voicemail pin resets)
  • User


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