Help Desk Customer Service Representative

1 day ago


Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Help Desk Support Specialist

Position: Associate-Helpdesk

Job Location: Pune, India (Hybrid)

Shift Time- Rotational Shifts including night shifts.

Key Responsibilities:

  • Determine the issue, research, and follow-up steps for resolution of issues.
  • Answer incoming calls & chats.
  • Troubleshoot device and networking issues reported by users.
  • Provide technical support via phone calls, email, and chat.

Work Environment:

The Mobility Support Desk is the centralized support hub bridging the gap between client employees and technical solutions. It's the first point of contact for users facing issues with technology, software, or services.

What We Offer:

  • Flexible Holiday Policy
  • Hybrid Working Options
  • Life & Medical Insurance
  • Focus on Skill Development
  • Employee well-being activities

We are looking for a highly organized candidate who thrives in a collaborative environment and can quickly learn how to troubleshoot devices and step-by-step instructions.

Requirements:

  • French & English-speaking candidate to support our SaaS product (Mobility Practice)
  • Ability to work in 24/7 rotational shift
  • Extremely organized with an appreciation for process and documentation
  • A team player who thrives in a kind and collaborative environment

Interview Process:

  • Level 1 Operations/Technical Round
  • Level 2 Operations/Technical Round
  • Level 3 Operations/Technical Round
  • HRBP Round - Salary discussion & Cultural fitment check


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