
Help Desk Professional
2 days ago
Job Role: Service Desk Specialist
Key Responsibilities:
The successful candidate will be responsible for providing exceptional service to internal customers by responding to and resolving IT-related issues in a timely and efficient manner. They will work closely with the IT team to ensure seamless day-to-day operations.
Responsibilities:
1. IT Support: Responsible for logging IT issues through various channels, including phone, email, chat, and web portal.
2. Data Management and Reporting: Maintain accurate records of HP warranty calls in ADX, generate management reports, including daily open call summaries, CSAT reports, printer/projector reports, AMC tracker reports, and MIS reports.
3. Procurement and Vendor Coordination: Obtain hardware quotations, coordinate approvals, and process purchase orders.
4. Vendor and Team Performance Monitoring: Monitor performance of engineers across locations, submit daily reports, evaluate vendor performance, and prepare minutes of meetings (MOMs) for smooth operations.
-
Help Desk Professional
2 days ago
Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000Job OverviewAs a customer support professional, you will play a key role in delivering exceptional service to our clients.The ideal candidate will have excellent communication skills, be able to troubleshoot complex issues, and maintain high levels of customer satisfaction.Key Responsibilities:Respond to customer inquiries via various channels.Diagnose and...
-
Help Desk Professional
1 week ago
Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000Customer Service RepresentativeWe are seeking a skilled and experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, empathy, and the ability to handle customer inquiries with efficiency.The role involves providing exceptional customer service via various channels, including phone, email,...
-
Help Desk Manager Position
3 days ago
Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000Job Title:">Technical Support SpecialistKey Responsibilities:Provide proactive technical support for customers using our SaaS platform, resolving issues and improving overall customer experience.Deliver exceptional support with strong verbal and written communication skills, ensuring clear understanding of complex technical concepts.Collaborate with...
-
Help Desk Customer Service Representative
17 hours ago
Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000Job Title: Help Desk Support SpecialistPosition: Associate-HelpdeskJob Location: Pune, India (Hybrid)Shift Time- Rotational Shifts including night shifts.Key Responsibilities:Determine the issue, research, and follow-up steps for resolution of issues.Answer incoming calls & chats.Troubleshoot device and networking issues reported by users.Provide technical...
-
IT Service Desk Professional
1 day ago
Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000Job OverviewWe are seeking a highly skilled IT Service Desk professional to provide technical support and resolve incidents within agreed service level agreements (SLAs).Key Responsibilities:Act as the primary point of contact for all IT-related queries and incidents via phone, email, or ticketing system.Provide technical assistance in French and English for...
-
Skilled Front Desk Professional
1 week ago
Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 36,00,000Key to Success: A Skilled Front Desk ProfessionalWe are seeking a proactive and communicative individual to serve as the first point of contact at our office. The ideal candidate should possess excellent interpersonal skills, a welcoming demeanor, and the ability to efficiently manage front-desk activities.Primary ResponsibilitiesEffectively handle incoming...
-
Help Desk Representative
1 week ago
Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 72,000 - ₹ 1,20,000Job Opportunity:We are seeking a skilled and motivated individual to fill the role of Customer Support Intern.The successful candidate will be responsible for providing exceptional customer service, responding to inquiries in a timely and professional manner, and collaborating with cross-functional teams to drive efficiency and innovation.Key...
-
Help Desk Support Professional
5 days ago
Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 26,000 - ₹ 36,000Customer Service Representative JobThis is a full-time role for a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.Excellent communication and interpersonal skills are required to build strong...
-
Front Desk Manager
2 days ago
Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000Front Desk ManagerWe are seeking an experienced Front Desk Manager to oversee the day-to-day operations of our front desk. As a key member of our team, you will be responsible for managing front desk duties, check-ins/check-outs, billing, and responding to inquiries.Key Responsibilities:Manage front desk functions, ensuring seamless operations and timely...
-
Help Desk Representative
2 days ago
Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000Customer Support SpecialistJob Opening: We are seeking a skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution of customer inquiries and issues via phone, email, and chatWork collaboratively with internal teams to...