Help Desk Professional

2 days ago


Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

Job Role: Service Desk Specialist

 

Key Responsibilities:

The successful candidate will be responsible for providing exceptional service to internal customers by responding to and resolving IT-related issues in a timely and efficient manner. They will work closely with the IT team to ensure seamless day-to-day operations.

 

Responsibilities:

1. IT Support: Responsible for logging IT issues through various channels, including phone, email, chat, and web portal.

2. Data Management and Reporting: Maintain accurate records of HP warranty calls in ADX, generate management reports, including daily open call summaries, CSAT reports, printer/projector reports, AMC tracker reports, and MIS reports.

3. Procurement and Vendor Coordination: Obtain hardware quotations, coordinate approvals, and process purchase orders.

4. Vendor and Team Performance Monitoring: Monitor performance of engineers across locations, submit daily reports, evaluate vendor performance, and prepare minutes of meetings (MOMs) for smooth operations.



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