It service desk analyst

3 weeks ago


Gandhinagar, Gujarat, India Market Cloud Ltd Full time

IT Service Desk Analyst – French SpeakingLocation: Chennai, or Coimbatore IndiaLanguage: French speakingOffice based: Hybrid 3 days a week at office. Experience level: 1 to 6 YrsPls Share CV in word format along with Notice Period and Current CTC to : Responsibilities:Act as the first point of contact for all IT-related queries and incidents via phone, email, or ticketing system.Provide technical support in French and English for hardware, software, network, and application issues.Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate teams when necessary.Log all incidents and requests accurately in the Service Management tool.Follow standard procedures for proper escalation of unresolved issues.Collaborate with other IT teams to ensure seamless service delivery.Contribute to the creation and maintenance of technical documentation and knowledge base articles.Support remote users and ensure proper functionality of VPN, remote desktops, and other remote access tools.Assist with onboarding and offboarding of employees, including account setups and deactivations.Key Requirements:Fluent in French and English (written and spoken).Proven experience in a Service Desk / IT Support role (1–6 years preferred).Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.Familiarity with ITSM tools such as Service Now, BMC Remedy, or similar.Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal abilities.Ability to work in a fast-paced, team-oriented environment.Willingness to work in shifts or weekends (if required).Follow us in for latest updates.



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    IT Service Desk Analyst – French Speaking Location: Chennai, or Coimbatore India Language: French speaking Office based: Hybrid 3 days a week at office. Experience level: 1 to 6 Yrs Pls Share CV in word format along with Notice Period and Current CTC to : Key Responsibilities: Act as the first point of contact for all IT-related queries and...

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