Information Technology Support Engineer

3 days ago

Gandhinagar, Gujarat, India Datrix IT Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

At
Datrix IT Services
, we specialize in delivering top-tier software solutions, website design, mobile app development, and IT infrastructure support. Whether you're looking for custom software, data cleaning, or virtual assistance, we've got you covered. Let's build the future together with our innovative technology solutions.

Role Description

We are seeking a
full-time, on-site Information Technology Support Engineer
in
Gandhinagar
. The IT Support Engineer will play a key role in managing and supporting IT systems, providing end-user assistance, and ensuring smooth operations of our infrastructure.

Daily responsibilities include troubleshooting hardware and software issues, performing system administration, monitoring IT infrastructure, and supporting end-users. In addition, the role requires hands-on experience with modern enterprise technologies such as
Microsoft Azure, Intune, Disaster Recovery (DR), Server Management, and Active Directory
.

Key Responsibilities

  • Provide technical support and help desk services to end-users.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Perform system administration and monitor IT infrastructure.
  • Manage
    Active Directory
    , user accounts, and group policies.
  • Deploy, configure, and manage devices and applications via
    Intune
    .
  • Support
    Azure cloud services
    including virtual machines, storage, and security.
  • Assist in
    disaster recovery (DR) planning and execution
    .
  • Perform routine server management and maintenance.
  • Document issues, solutions, and IT processes.

Qualifications

  • Proven experience in
    Technical Support
    and
    Information Technology
    .
  • Strong skills in
    Troubleshooting
    and
    System Administration
    .
  • Proficiency in
    Help Desk Support
    and end-user assistance.
  • Hands-on experience with
    Azure, Intune, Active Directory, Server Management, and Disaster Recovery
    .
  • Excellent problem-solving and communication skills.
  • Ability to work independently as well as collaboratively in a team.
  • Bachelor's degree in
    Computer Science, Information Technology, or related field
    .
  • Relevant certifications such as
    CompTIA A+, Microsoft Certified IT Professional (MCITP), Microsoft Azure Administrator, or similar
    are a plus.

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