Technical Support Engineer

1 day ago


Gandhinagar, Gujarat, India FarEye Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

FarEye is a last mile technology partner that helps companies enhance their delivery experience for customers. Our AI-powered platform optimizes deliveries to ensure they are on-time, accurate, efficient, and sustainable. By combining orchestration, real-time visibility, and branded customer experiences, FarEye's platform boosts consumer loyalty and satisfaction, reduces costs, and improves operational efficiencies. With 150+ customers across 30 countries and five global offices, FarEye is a leader in last-mile logistics technology.

Role Description

This is a full-time onsite role for a Technical Support Engineer located in Ahmedabad. The Technical Support Engineer will be responsible for providing technical support, troubleshooting technical issues, and offering analytical solutions to problems. This role also involves ensuring high levels of customer support and service to effectively address customer inquiries and technical concerns.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Customer Support and Customer Service skills
  • Excellent written and verbal communication skills
  • Ability to work on-site in Ahmedabad and coordinate effectively with a global team
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Experience in logistics or delivery management technologies is a plus


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