Content Project Manager
1 day ago
Cvent is a leading meetings, events, and hospitality technology provider with over 4,700 employees and nearly 21,000 customers worldwide.
The company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group MICE and corporate travel business.
Cvent's DNA is its people, and the company culture fosters intrapreneurship, encouraging employees to think and act like individual entrepreneurs and empowering them to take action, embrace risk, and make decisions as if they had founded the company themselves.
About This Role- You will keep Client Services content up-to-date by gathering necessary resources and scoping projects' level of effort.
- Represent CS Content Team when scoping product releases and requests.
- Coordinate deliverables with the Product and Client Services teams.
- Ensure smooth transitions and communication between content projects and processes.
- Prepare project plans based on priority level-of-effort and customer requirements.
- Lead change management for Knowledge Management and Center of Excellence process improvements.
- Foster a culture of collaboration and information sharing.
- Monitor request progress, track risks, and determine request readiness.
- Facilitate cross-functional requirements gathering.
- Assist in documenting workflows and identifying opportunities for automation and efficiency improvements.
- Ensure compliance with Center of Excellence and Knowledge Management best practices.
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