Strategic Headcount Optimization Lead
1 day ago
About the Role
We are seeking a highly skilled Strategic Headcount Optimization Lead to join our CXQO network. As a key member of our team, you will be responsible for creating optimized headcount and hiring plans that balance customer experience, employee experience, and cost-effectiveness.
Key Responsibilities
- Work closely with multiple business teams, including CXQO Operations, Global Outsourcing, Program Management, and Finance leadership to drive capacity planning initiatives and strategy.
- Create data-driven headcount and hiring plans that meet business needs while ensuring efficient use of resources.
- Partner with technology teams to develop new initiatives, including decision support tools, and implement them across the organization.
- Analyze historical data and forecast demand to inform staffing decisions and optimize resource allocation.
- Communicate effectively with local site management teams to ensure staffing requirements are met.
- Promote a culture of inclusion, respect, and high standards within the team.
About Amazon Go
Amazon Go is a revolutionary retail concept that offers customers a seamless shopping experience without lines or checkout. Our stores feature a wide range of fresh, delicious meals and grocery essentials, all available for grab-and-go convenience.
About the Team
Our diverse team at myGwork values inclusive experiences and encourages candidates from all backgrounds to apply. We strive for work-life harmony and foster a culture of learning, growth, and collaboration.
Requirements
- 5+ years of experience in tax, finance, or related analytical fields.
- 3+ years of experience in product or program management, product marketing, business development, or technology.
- Experience defining requirements and using data to draw business insights.
- Experience making business recommendations and influencing stakeholders.
- Proficiency in Excel.
- PREFERRED QUALIFICATIONS: Master's degree in supply chain management, operations, engineering, analytics, or related field; experience with QuickSight dashboard and visual creation.
Salary Range: $85,000-$110,000 per year, depending on location and experience.
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