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Customer Service Specialist

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Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 9,00,000
Customer Support Professional

We are seeking a dedicated and customer-focused individual to fill the role of Customer Support Professional. As the first point of contact for our clients, you will provide exceptional support and ensure a positive customer experience.

This is an excellent opportunity for individuals who possess strong communication skills and are able to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide prompt and accurate responses to client inquiries via phone, email, and chat.
  • Resolve customer complaints efficiently while maintaining a positive tone.
  • Maintain detailed records of client interactions and transactions.
  • Escalate complex issues to the appropriate department for timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer-facing roles (experience preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems and MS Office/Google Workspace.

Preferred Skills:

  • Prior experience in BPO, IT, SaaS, or client support roles.
  • Knowledge of customer success practices and client retention strategies.