
Drive Exceptional Customer Service for Order Management
2 weeks ago
Job Title: Order Management Specialist
About the OpportunityWe are seeking a highly motivated and customer-focused individual to manage and resolve customer inquiries related to orders.
The ideal candidate will have 1-2 years of experience in customer service, preferably in order management. They will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
Key Responsibilities:
- Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
- Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers
- Communicate with internal team, such as warehouse and shipping to resolve order-related issues
- Analyze and resolve complex customer complaints, escalating issues to management as necessary
- Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
- 1-2 years of customer service experience, preferably in order management
- Excellent communication skills, problem-solving, and analytical skills
- Strong attention to detail and ability to multitask
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment and adapt to changing priorities
- Fluency in English (written and verbal)
This role offers an opportunity to develop your skills in order management and customer service, working in a dynamic and supportive team environment.
As an Order Management Specialist, you will have the chance to make a real impact on our customers' experiences, helping us to deliver excellent service and drive business growth.
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