
Order Management Developer
11 hours ago
We are seeking a skilled ServiceNow developer to join our team.
About the RoleThe ideal candidate will have experience in ServiceNow Development, with a strong focus on Order Management for Telecom (OMT).
Main Responsibilities:- Design and Develop Solutions: Implement solutions on the ServiceNow platform, specifically in the OMT module.
- Collaborate with Teams: Work with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
- Develop Catalog Items and Workflows: Create ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
- Configure and Customize Modules: Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
- Integrate Third-Party Systems: Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
- Support UAT and Defect Fixing: Support UAT, defect fixing, and performance tuning for order management processes.
- Follow Agile Delivery Practices: Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
You will be working closely with our team to implement robust order management solutions.
Required Skills:- ServiceNow Development Experience: Hands-on development experience in ServiceNow platform.
- Strong Knowledge of OMT Module: Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
- CSM and ITSM Experience: Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
- Proficient in JavaScript and REST/SOAP Integrations: Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
- Telecom Domain Knowledge: Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
- Technical Documentation: Ability to write technical documentation, design documents, and deployment guides.
- Agile/DevOps Environment Experience: Experience in working in Agile/DevOps environments.
As a skilled ServiceNow developer, you will be responsible for implementing order management solutions that meet the needs of our clients. You will work closely with our team to design and develop solutions that are tailored to each client's specific requirements. This role requires hands-on experience with the ServiceNow platform and a strong understanding of order management principles. If you are passionate about technology and enjoy working with clients to deliver high-quality solutions, we encourage you to apply for this exciting opportunity.
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