Online Customer Service Specialist

1 day ago


Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Online Customer Support Specialist

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We are seeking a detail-oriented and proactive individual to support our e-commerce operations. This is a full-time, remote role focused on creating and managing online postings, handling customer communication, and conducting research to support product accuracy.

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Key Responsibilities:

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  • Create and manage product postings on platforms such as Facebook Marketplace and other relevant channels.">
  • Enhance existing postings by adding more complete information and optimizing for customer engagement.">
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Customer Responses:

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  • Respond to inquiries via internal emails, phone calls, and voicemails.">
  • Aim to respond within 24 hours to ensure timely and effective customer support.">
  • Clarify questions and provide product-related details to facilitate smooth transactions.">
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Pricing & Item Research:

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  • Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.">
  • Recommend competitive pricing based on analysis.">
  • Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.">
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Requirements:

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  • Minimum 1 year of experience in online postings, customer service, or e-commerce operations.">
  • Strong English communication skills—both written and verbal.">
  • Highly organized, self-motivated, and capable of working independently during designated hours.">
  • Experience with online marketplaces and customer support platforms is an advantage.">
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