
Online Customer Service Specialist
1 day ago
Job Title: Online Customer Support Specialist
">We are seeking a detail-oriented and proactive individual to support our e-commerce operations. This is a full-time, remote role focused on creating and managing online postings, handling customer communication, and conducting research to support product accuracy.
">Key Responsibilities:
">- ">
- Create and manage product postings on platforms such as Facebook Marketplace and other relevant channels.">
- Enhance existing postings by adding more complete information and optimizing for customer engagement.">
Customer Responses:
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- Respond to inquiries via internal emails, phone calls, and voicemails.">
- Aim to respond within 24 hours to ensure timely and effective customer support.">
- Clarify questions and provide product-related details to facilitate smooth transactions.">
Pricing & Item Research:
">- ">
- Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.">
- Recommend competitive pricing based on analysis.">
- Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.">
Requirements:
">- ">
- Minimum 1 year of experience in online postings, customer service, or e-commerce operations.">
- Strong English communication skills—both written and verbal.">
- Highly organized, self-motivated, and capable of working independently during designated hours.">
- Experience with online marketplaces and customer support platforms is an advantage.">
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