Senior Customer Service Representative

2 days ago


Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 8,00,000

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About the Role

This is a full-time on-site position for a Customer Support Executive located in Ahmedabad. The successful candidate will handle day-to-day customer inquiries, provide online support, ensure customer satisfaction, and offer technical assistance. This role involves resolving customer issues, following up with customers on abandoned carts to maximize conversions, offering product information, and guiding customers through the usage of our products.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat
  • Efficiently resolve customer complaints and concerns
  • Follow up with customers on abandoned carts to drive sales growth
  • Offer product information and educate customers on product usage
Requirements:
  • Proven skills in customer support, customer service, and customer satisfaction
  • Minimum 1–2 years of experience in customer support / customer service / technical support
  • Experience in online support and technical support
  • Excellent communication and interpersonal skills
  • Ability to multitask and handle multiple customer inquiries efficiently
  • Proficiency with customer support software or CRM tools is an asset
  • Bachelor's degree in any field or equivalent experience


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