Service Delivery Specialist

1 week ago


Dombivli, Maharashtra, India beBeeCustomerService Full time US$ 9,00,000 - US$ 12,00,000

Our organization is seeking a skilled professional to serve as a Customer Service Trainer. This role involves developing process notes and training content, including workbooks and assessments, to enhance the knowledge and skills of our team members.The ideal candidate will have extensive experience in classroom, online, and blended training delivery, with at least 4-5 years of experience and 2 years as a master trainer. They should be proficient in Microsoft PowerPoint and Microsoft Word, and possess strong communication and problem-solving skills.The Customer Service Trainer will own the responsibility for knowledge transfer, ensuring that every employee understands new processes or changes to existing ones. They will also contribute to improving overall customer satisfaction (CSAT) scores and maintain our Knowledge Base (KB), reviewing and developing relevant content.Strong interpersonal skills and fluency in English are essential for this role. The ability to thrive in a fast-paced environment is also crucial.



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