
Logistics Solutions Technical Support Specialist
10 hours ago
Logistics Support Expert Role
As a key member of our logistics team, you will be responsible for providing top-notch technical assistance to users of logistics solutions platforms.
Responsibilities:
- Support clients with logistics solutions platforms, resolving complex issues via multiple channels (ticketing, chat, email, phone) using systems like Jira or Freshdesk.
- Collaborate with logistics and IT teams to optimize workflows for logistics platforms and ensure compliance and data accuracy.
- Train users on logistics solutions platforms and develop relevant training materials.
- Communicate effectively with clients, providing clear written and verbal support in English.
Key Requirements:
- 2–3 years of experience supporting logistics solutions platforms similar to CargoWise in a logistics or freight forwarding environment.
- 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport.
- Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests.
- Familiarity with logistics processes, APIs, XML, EDI, and help desk software; certification in a logistics platform is an asset.
- Excellent written and spoken English communication skills for clear, professional interactions with clients and teams.
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