
Senior Recovery Agency Manager
1 week ago
Job Overview
- This position involves overseeing a network of recovery agencies within a designated territory.
Key Responsibilities:
- Recruit, train, and evaluate the performance of partner recovery companies.
- Enforce adherence to service level agreements, compliance protocols, and fair collection practices.
- Recovery Operations:
- Monitor and optimize recovery efficiency across delinquent portfolios (buckets: 30+, 60+, 90+, written-off cases).
- Develop and implement strategic plans to maximize collections effectiveness.
- Execute field recovery actions, including skip tracing, settlements, and legal recoveries when necessary.
- Channel Performance:
- Analyze channel productivity and streamline recovery costs.
- Ensure agents are knowledgeable, trained, and aligned with company standards.
- Take corrective action in response to underperformance.
- Compliance & Reporting:
- Maintain accurate records and produce regular performance reports.
- Collaborate with internal teams as required.
Preferred Candidate Profile
- Graduate or postgraduate degree in any discipline.
- 3-8 years of experience in collections/recovery, with strong agency/channel management skills.
- Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or commercial vehicle is advantageous.
- Ability to travel extensively and manage field recovery operations.
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