Channel Partner Support Specialist

1 week ago

Kolkata, West Bengal, India beBeeAnalyst Full time US$ 1,50,000 - US$ 1,80,000
Job Description

We are seeking an experienced analyst to support our channel partner ecosystem. This role will provide broad-based operational support to our NextWave partner program by responding to and managing inbound requests and inquiries from channel partners and internal stakeholders.

Responsibilities
  • Provide operational support for the NextWave partner program, including responding to inbound requests and ensuring accurate partner program compliance data.
  • Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance, Sales Ops, Data Governance, and IT.
  • Lead and support the defining, implementation, and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization.


Requirements

This role requires a minimum of 10 years of relevant experience managing high-volume cases using an email-based ticketing system or similar. The ideal candidate will have strong customer service skills, attention to detail, and effective communication skills. Additionally, experience collaborating with cross-functional teams and proficiency in G-suite, ServiceNow, and SFDC is necessary. Demonstrate experience taking ownership of a business domain or managing a business process and being accountable to stakeholders.

Benefits

Our company offers a dynamic work environment that fosters innovation and collaboration. As a member of our team, you will be shaping the future of cybersecurity and working with a talented group of professionals who share your passion for excellence. We also offer competitive compensation and benefits packages that reflect our commitment to supporting the well-being of our employees.

Additional Information

Our sales operation teams support our sales account managers and systems engineers to assist in large organizations' migrations to more cybersecurity. We value ongoing learning and respect each employee as a unique individual. We believe in the power of collaboration and value in-person interactions, which is why our employees generally work full-time from our office with flexibility offered where needed.

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