Customer Support Specialist

2 days ago

Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 35,00,000
Customer Support Representative

We are seeking a skilled and enthusiastic individual to join our team as a Customer Support Representative. This role offers an excellent opportunity for freshers to develop their professional skills in a dynamic work environment.

Job Description:

The Customer Support Representative will be the first point of contact for our customers, providing solutions, handling inquiries, and ensuring a high level of customer satisfaction. Key responsibilities include:

  • Customer Assistance: Providing exceptional customer service by answering queries via phone, email, and live chat, resolving customer issues promptly and efficiently, and handling product-related inquiries, order tracking, billing issues, and complaints.
  • Problem Solving and Resolution: Diagnosing and resolving technical issues, guiding customers through troubleshooting steps, escalating complex or unresolved issues to senior staff or relevant departments, and following up with customers to ensure that their concerns have been addressed effectively.
  • Product Knowledge and Guidance: Maintaining a strong understanding of company products and services to provide accurate information to customers, educating customers on product features, usage, and benefits, and helping them make informed decisions.
  • Documentation and Reporting: Accurately logging customer interactions, issues, and solutions in the company's CRM system, providing feedback and insights on recurring issues or customer concerns to the management team.
  • Collaborative Approach: Working closely with other departments such as sales, technical support, and logistics to ensure customer satisfaction and assisting in developing customer service policies, procedures, and FAQs to improve the overall support process.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Freshers Welcome: No prior experience is required, though experience in customer service or retail is a plus.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage with customers in a professional and empathetic manner.
  • Problem-Solving Ability: Ability to think on your feet and resolve customer issues efficiently.
  • Multitasking Skills: Ability to manage multiple tasks and inquiries at the same time.
  • Customer-Centric Mindset: A genuine passion for helping customers and ensuring a positive experience.
  • Patience and Empathy: Able to stay calm and composed when dealing with irate or frustrated customers.

Benefits:

This role offers a range of benefits, including:

  • Growth Opportunities: Gain valuable experience and potential for career advancement within the company.
  • Training and Development: Comprehensive training will be provided to help you excel in your role.
  • Supportive Team Culture: Work in a friendly, collaborative environment where your ideas are valued.
  • Competitive Compensation: Attractive salary and benefits package.

  • Customer Support Specialist

    10 hours ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    About the JobWe are seeking a highly skilled and customer-centric professional to join our team as a Customer Support Specialist. This role is ideal for individuals who enjoy helping others and have excellent communication skills.Key ResponsibilitiesDeliver exceptional customer service through various channels including phone, email, and chat.Respond...

  • Dedicated Customer Support Specialist

    4 days ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 45,00,000

    Job Title: Dedicated Customer Support SpecialistAbout This RoleWe are seeking a highly skilled and compassionate Dedicated Customer Support Specialist to join our team. As a key member of our support unit, you will be responsible for providing exceptional customer service through inbound and outbound calls, addressing customer inquiries, concerns, and...

  • Remote Customer Support Specialist

    2 days ago

    Delhi, Delhi, India beBeeCustomerSupport Full time

    We are seeking a skilled and dedicated professional to join our team as a Customer Support Specialist. The successful candidate will provide exceptional customer service, technical support, and account management to ensure customer satisfaction and success.Key ResponsibilitiesProvide timely and effective customer support through various communication...

  • Customer Support and Operations Specialist

    3 days ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Job OverviewWe are seeking a skilled professional to join our team as a Customer Support and Operations Specialist.About the RoleThis is an exciting opportunity for individuals who possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesProvide top-notch...

  • Advanced Customer Support Professional

    1 day ago

    Delhi, Delhi, India beBeeExpert Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical expertise. The ideal candidate will have a strong background in troubleshooting techniques, excellent problem-solving skills, and a passion for delivering high-quality support.Key ResponsibilitiesProvide timely and effective...

  • SME/QA Customer Support Specialist

    1 day ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a highly skilled professional to join our team as an SME/QA-Customer Support Specialist. This role will involve providing floor support for frontline agents, handling escalation and supervisor calls, and driving innovation and product/process enhancement.Key ResponsibilitiesFloor Support: Provide coaching and feedback to frontline...

  • Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India EnnovaTech Solutions Full time

    Company Description EnnovaTech Solutions, established in late 2015, focuses on bringing technology solutions to the Hospitality Industry. With a team combining over 35 years of experience from technology-driven sectors such as Oil & Gas and Security systems, we stand out from our competitors. Our dynamic and youthful approach drives innovation in the...

  • Customer Support

    2 days ago

    Delhi, Delhi, India KashCom Placements Full time

    We are looking for a dedicated Customer Support Representative to join our team and provide excellent customer service to our clients The ideal candidate will be responsible for addressing customer inquiries resolving issues and ensuring a positive customer experience across multiple communication channels email chat phone etc You will act as the...

  • Customer Support Specialist

    6 days ago

    Delhi, Delhi, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 50,00,000

    Our company offers an exciting opportunity for a Customer Service Representative to join our team. We are committed to delivering exceptional customer service and support. Our employees are empowered to think creatively, act freely, and communicate openly.We work in a fast-paced and rapidly changing environment that requires flexibility and a willingness to...

  • Senior Technical Support Specialist

    2 days ago

    Delhi, Delhi, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Senior Technical Support SpecialistWe are seeking a skilled and dedicated Senior Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills, a passion for troubleshooting, and the ability to work effectively in a fast-paced environment.About the Job:This is an exciting opportunity for someone who...