Dedicated Customer Support Specialist

3 days ago

Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 45,00,000

Job Title: Dedicated Customer Support Specialist

About This Role

We are seeking a highly skilled and compassionate Dedicated Customer Support Specialist to join our team. As a key member of our support unit, you will be responsible for providing exceptional customer service through inbound and outbound calls, addressing customer inquiries, concerns, and delivering accurate product or service information.

Key Responsibilities:
  • Customer Engagement:
    • Engage with customers via phone, email, or chat, addressing their inquiries, resolving issues, and providing timely solutions.
    • Use active listening skills to understand customer needs and preferences, ensuring personalized support.
  • Troubleshooting and Resolution:
    • Identify customer issues, troubleshoot effectively, and resolve complaints in a timely manner, often working closely with internal teams to find solutions.
    • Escalate complex issues when necessary, maintaining open communication with the customer throughout the process.
  • Documentation and Feedback:
    • Maintain accurate records of customer interactions, including feedback and issue resolutions, to track progress and identify areas for improvement.
    • Analyze customer feedback to refine support strategies and enhance overall customer satisfaction.
Requirements:
  • Customer Service Skills: Excellent customer service skills, with the ability to handle diverse customer personalities, tone, and scenarios.
  • Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex technical information in a clear, concise manner.
  • Problem-Solving Skills: Proven problem-solving skills, with the ability to analyze complex issues, think critically, and develop effective solutions.
  • Technical Skills: Proficiency in using CRM software, ticketing systems, and other tools to manage customer interactions and workflows.
Benefits:
  • Ongoing Training: Regular training sessions to stay updated on products, services, and industry trends.
  • Competitive Compensation: A competitive salary package that reflects your skills and experience.
  • Opportunities for Advancement: Career growth opportunities within the company, enabling you to take on new challenges and responsibilities.
Working Conditions:
  • Remote Work Options: Flexible work arrangements, including remote work options, to maintain work-life balance.
  • Dedicated Workspace: Access to a dedicated workspace, equipped with the necessary tools and resources to perform tasks efficiently.

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