
US Voice Process Customer Engagement Specialist
17 hours ago
We are seeking highly skilled customer engagement professionals to drive sales growth and exceed performance targets.
Key Responsibilities- Maintain productive conversations with US-based insurance companies, patients, and healthcare providers to promote products and services or gather required information.
- Achieve daily, weekly, and monthly targets, as well as conversion goals, through strategic communication and relationship-building.
- Effectively handle objections and escalate complex issues when necessary, ensuring seamless service delivery.
- Collaborate with team leads and quality analysts to enhance call quality and optimize performance metrics.
Required Skills & Qualifications:
- Bachelor's degree or equivalent in a relevant field.
- 1–4 years of experience in outbound calling, preferably with US clients, with a proven track record of success.
- Excellent verbal communication and interpersonal skills, with the ability to build rapport and establish trust.
- Familiarity with CRM tools and call centre software, with a focus on streamlining processes and improving efficiency.
- Goal-oriented mindset, with a positive attitude and strong work ethic, driving personal and team achievements.
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