Voice of Customer Specialist

1 day ago

Erode, Tamil Nadu, India beBeeCustomerFeedback Full time ₹ 3,00,000 - ₹ 6,00,000
Customer Feedback Specialist

Are you a skilled communicator who thrives on understanding customer needs and feedback? This is an exciting opportunity to join our team as a Customer Feedback Specialist, where you will play a pivotal role in collecting valuable insights from our customers. Your primary responsibility will be to conduct surveys, ensure customer satisfaction, and help us make informed decisions based on their feedback.

Key Responsibilities:
  • Initiate outbound calls to customers to collect feedback.
  • Conduct surveys and questionnaires to gather insights on our products/services.
  • Actively listen to customers' opinions and concerns.
  • Document feedback accurately in excel sheet/google sheets.
  • Collaborate with the support team to address any immediate concerns.

Requirements:
  • Proven experience in customer service or telemarketing.
  • Basic communication skills, both verbal and written.
  • Empathetic and patient approach when dealing with customers.
  • Strong active listening skills to understand customer feedback.
  • Detail-oriented with the ability to document feedback accurately.

Benefits:
  • Competitive salary based on term of work.
  • Performance-based salary increments.
  • Comprehensive training in feedback collection techniques.
  • Supportive and collaborative work environment.
  • Career development opportunities within the company.
  • Flexible hours and remote work options.

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