Enterprise Technology Operations Specialist

2 days ago

Palakkad, Kerala, India beBeeRelease Full time ₹ 15,67,890 - ₹ 23,45,678
Production Support Coordinator

Birlasoft transforms enterprises and communities through its expertise in Cloud, AI, Data, and enterprise solutions.

The Production Support Coordinator will be responsible for overseeing the daily operations and support of production systems, ensuring system reliability, availability, and performance.

This role includes managing the release process, coordinating with solutions architects, and ensuring seamless integration and deployment of new features and updates.

  • Monitor production systems, identify issues, and implement corrective actions to ensure system stability and performance.
  • Collaborate with IT teams and stakeholders to resolve production incidents promptly.
  • Maintain documentation of production issues, solutions, and best practices.
  • Conduct root cause analysis of recurring issues and implement permanent fixes
  • Develop and maintain release schedules for all production systems.

Key skills required include experience in production support, release management, or a related role, strong knowledge of ITIL processes and best practices, and technical proficiency in system monitoring, troubleshooting, and performance tuning.

Responsibilities:
  1. Coordinate with development, QA, and operations teams to ensure successful deployments.
  2. Ensure all releases are thoroughly tested and compliant with company policies and standards.
  3. Manage and document the release process, including change management and version control.
  4. Work closely with solutions architects to understand system design, architecture, and integration points.

Required Skills:

  • Proven 6+ year's experience in production support, release management, or a related role.
  • Strong knowledge of ITIL processes and best practices.
  • Experience with release management tools and practices.
  • Familiarity with software development lifecycle (SDLC) methodologies.
Requirements:
  • Bachelors degree in computer science, Management Information Systems, Mathematics or related field is strongly preferred.

We offer a dynamic work environment with opportunities for professional growth and development. With a focus on sustainability and long-term value creation, we transform enterprises and communities, earning our reputation as a trusted partner and one of the best places to work.

No matter what your background or experience, we encourage you to apply. If you have a passion for technology and a drive to succeed, we want to hear from you.

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