Global Technology Specialist

About the Role

We are seeking a skilled IT professional to manage and maintain our global technology infrastructure.

This role requires strong expertise in Microsoft technologies, Azure Active Directory, Intune, security, and migrations, combined with excellent communication and problem-solving skills to ensure a seamless IT experience for teams and stakeholders.

• Infrastructure Management
  • Implement, operate, and maintain Azure Active Directory and Intune.
  • Configure and support Azure Single Sign-On integrations.
  • Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
  • Manage patch updates, compliance, preventative maintenance, and optimization.
• Migrations & Infrastructure Solutions
  • Lead and execute Windows, email, and cloud migrations.
  • Design, implement, and support enterprise infrastructure solutions.
  • Manage upgrades, performance optimization, and capacity planning.
• Helpdesk Support & Global IT Operations
  • Provide L1–L3 support across systems, networks, and databases.
  • Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
  • Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
  • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
• IT Asset & Lifecycle Management Services
  • Manage IT asset inventory, ensuring accurate records.
  • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.
• Operations & Continuous Improvements Initiatives
  • Conduct system monitoring, reporting & auditing.
  • Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
  • Integrate automation to streamline IT processes and enhance efficiency.
  • Apply IT operations best practices, ensuring user satisfaction and reliability.
  • Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
  • Implement monitoring and alerting for proactive issue resolution.
  • Create playbooks and documentation for Ops and Support teams.
• Microsoft Teams Environment Design & Deployment
  • Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
  • Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
  • Configure and manage Teams policies, compliance, governance, and lifecycle management.
• Voice & Collaboration Engineering Solutions
  • Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
  • Configure SBCs (Session Border Controllers) and ensure PSTN integration.
  • Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).

Requirements:

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 5–8 years' progressive experience in IT/system administration (L1–L3).
• Hands-on expertise in Azure Active Directory, Intune, Microsoft Security Stack, Azure SSO, Microsoft 365 Administration, Windows Server, Active Directory, Google Workspace & Google Cloud administration, networking protocols, system security, storage, backups, and disaster recovery.
• Experience with virtualization, scripting, and automation tools.
• Microsoft/CompTIA or equivalent certifications are a plus.
• Proven track record in client-facing IT support with strong communication, problem-solving, and stakeholder management skills.