Production Support Engineer

2 weeks ago


Bengaluru, Karnataka, India ALIQAN Technologies Full time
Job Title:
Production Support Developer

Job Summary:
We are seeking a skilled Production Support Developer to join our team at ALIQAN Technologies. As a key member of our production support team, you will be responsible for ensuring the smooth operation and performance of our applications and systems.

Key Responsibilities:

  • Monitor production systems for potential issues and proactively identify and resolve problems before they impact users.
  • Analyze incidents, diagnose root causes, and develop solutions to restore functionality and prevent future occurrences.
  • Perform code fixes, develop scripts, and automate tasks to improve efficiency and resolution times.
  • Collaborate with software developers to identify bugs and suggest improvements to code quality and stability.
  • Document issues, resolutions, and knowledge gained for future reference and training purposes.
  • Participate in oncall rotations to provide support outside of regular business hours.
  • Stay up-to-date on the latest technologies and trends relevant to production support.
  • Contribute to the development and improvement of internal processes and tools for production support.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
  • 2+ years of experience in production support or a similar role.
  • Strong understanding of software development lifecycle (SDLC) and troubleshooting methodologies.
  • Proficient in scripting languages like Node/React, AWS, and PowerShell.
  • Experience with various operating systems, including Linux and Windows.
  • Knowledge of relational databases (e.g., MongoDB, PostgreSQL) is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.


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