Product Support Engineer BugSnag

4 weeks ago


Bengaluru, Karnataka, India SmartBear Full time

At SmartBear, we strive to deliver exceptional software stability to our customers. As a Product Support Engineer, you will play a crucial role in helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.

Key Responsibilities:

  • Troubleshoot and resolve technical support issues with external customers via email, GitHub, screenshare, and live chat.
  • Collaborate with fellow support colleagues and internal organizations to identify and propose solutions, achieving superior customer service.
  • Identify fixes to bugs and define tasks for implementation by the support team or other engineering teams.
  • Develop tools and enhance documentation to improve support processes.
  • Stay up-to-date with our product, systems, and supported languages and frameworks.

Requirements:

  • A personable, empathetic, and professional manner when dealing with customers.
  • Proficiency in reading, writing, and speaking English.
  • A systematic approach to problem-solving and an eagerness to learn new skills and technologies.
  • Experience in developing in one or more of the following categories: mobile, JavaScript, scripting, or server-side development.

About SmartBear:

  • We are committed to making our technology-driven world a better place.
  • We prioritize ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.


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