Associate Product Support Engineer
6 days ago
Job Summary
At SmartBear, we are seeking a highly skilled Associate Product Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support services to our customers.
Key Responsibilities
- Troubleshoot and resolve technical support issues with external customers via various communication channels.
- Collaborate with internal teams, including development, to achieve superior customer service.
- Gain knowledge of our systems and increase your technical skill set.
- Be the customer advocate when providing feedback to internal organizations.
Requirements
- At least 1 year of experience working directly with customers.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and delegate when necessary.
- Strong organizational skills and attention to detail.
- Proven problem-solving skills.
About SmartBear
SmartBear is a leading provider of software development and testing tools. We are committed to delivering exceptional customer support and are seeking a talented individual to join our team.
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