Associate Product Support Engineer

6 days ago


Bengaluru, Karnataka, India SmartBear Full time

Job Summary

At SmartBear, we are seeking a highly skilled Associate Product Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support services to our customers.

Key Responsibilities

  • Troubleshoot and resolve technical support issues with external customers via various communication channels.
  • Collaborate with internal teams, including development, to achieve superior customer service.
  • Gain knowledge of our systems and increase your technical skill set.
  • Be the customer advocate when providing feedback to internal organizations.

Requirements

  • At least 1 year of experience working directly with customers.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks and delegate when necessary.
  • Strong organizational skills and attention to detail.
  • Proven problem-solving skills.

About SmartBear

SmartBear is a leading provider of software development and testing tools. We are committed to delivering exceptional customer support and are seeking a talented individual to join our team.



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