Product Support Engineer BugSnag

3 weeks ago


Bengaluru, Karnataka, India SmartBear Full time

Job Summary

At SmartBear, we're looking for a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.

Key Responsibilities

  • Troubleshoot and resolve technical support issues with external customers via email, GitHub, screenshare, and live chat.
  • Collaborate with fellow support colleagues and internal organizations to identify and propose solutions, achieving superior customer service.
  • Identify fixes to bugs and define tasks for implementation by the support team or other engineering teams.
  • Develop tools and enhance documentation to improve support processes.
  • Look for ways to improve productivity of issue resolution and better ways to help customers.

Requirements

  • A personable, empathetic, and professional manner when dealing with customers.
  • Proficiency in reading, writing, and speaking English.
  • A systematic approach to problem-solving and an eagerness to learn new skills and technologies.
  • Experience in developing in one or more of the following categories: mobile, JavaScript, scripting, or server-side development.

About SmartBear

SmartBear is a leading provider of software stability solutions, empowering engineering teams to make data-driven decisions and improve their applications. We're committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.



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