Product Support Engineer BugSnag

2 weeks ago


Bengaluru, Karnataka, India SmartBear Full time
About the Role

As a Product Support Engineer at SmartBear, you will be responsible for providing in-depth technical support to our customers. You will work closely with our development teams to gain knowledge of our systems and increase your technical skill set.

Key Responsibilities
  • Troubleshoot and resolve technical support issues with external customers via email, GitHub, screenshare, and live chat.
  • Collaborate with fellow support colleagues and internal organizations to identify and propose solutions, achieving superior customer service.
  • Identify fixes to bugs and define tasks for implementation by the support team or other engineering teams.
  • Develop tools and enhance documentation to improve support processes.
  • Look for ways to improve productivity and better serve our customers.
Requirements
  • A personable, empathetic, and professional manner when dealing with customers.
  • Proficiency in reading, writing, and speaking English.
  • A systematic approach to problem-solving and an eagerness to learn new skills and technologies.
  • Experience in developing in one or more of the following categories: mobile, JavaScript, scripting, or server-side development.
Why Join SmartBear?
  • Grow your career at every level.
  • We invest in your success and provide a collaborative work environment.
  • We celebrate our differences and promote a culture of inclusivity.

SmartBear is an equal employment opportunity employer and is committed to ethical corporate practices and social responsibility.



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