Customer Support Specialist with Skincare Expertise
4 weeks ago
Job Title: Customer Support Representative
At Conscious Chemist, we are dedicated to creating innovative personal care products that promote wellness and counter misinformation around chemicals. As a customer-focused individual with a strong sales background, you will be responsible for providing exceptional customer service, resolving inquiries, and driving sales through excellent support and engagement.
Key Responsibilities:
- 1.
2. Identify Sales Opportunities: Spot chances to upsell, cross-sell, and help achieve revenue targets while interacting with customers.
3. Foster Lasting Customer Relationships: Ensure a seamless experience, gather feedback, and build lasting customer relationships to drive loyalty.
4. Collaborate with Teams: Partner with sales and marketing teams, offering insights to refine customer support, marketing, and product strategies.
5. Analyze Data and Drive Improvement: Keep detailed records of customer interactions in CRM, analyze data, and uncover trends for continual improvement.
Qualifications:
· Bachelor's degree in Business, Marketing, or a related field.
· 1+ years of experience in customer support and sales, preferably within the skincare or beauty industry.
· Excellent communication and interpersonal skills.
· Strong problem-solving abilities and a customer-centric approach.
· Proven track record of achieving sales targets and driving revenue growth.
· Proficiency in using CRM software and customer support tools.
· Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
· A passion for skincare and a commitment to delivering exceptional customer experiences.
About Us:
We believe in transparency and honesty in our business practices. Our mission is to create high-quality, performance-backed products that help consumers make informed choices.
Benefits:
You will enjoy a competitive salary of $25,000 per year, a comprehensive benefits package, opportunities for professional development, and a collaborative work environment.
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