Customer Support Specialist with Skincare Expertise

4 weeks ago


Gurgaon, Haryana, India Conscious Chemist Full time

Job Title: Customer Support Representative

At Conscious Chemist, we are dedicated to creating innovative personal care products that promote wellness and counter misinformation around chemicals. As a customer-focused individual with a strong sales background, you will be responsible for providing exceptional customer service, resolving inquiries, and driving sales through excellent support and engagement.

Key Responsibilities:

  1. 1.
Deliver Exceptional Customer Service: Offer quick, friendly assistance via phone, email, and chat to resolve inquiries and issues. Stay product-savvy to answer customer questions effectively.

2. Identify Sales Opportunities: Spot chances to upsell, cross-sell, and help achieve revenue targets while interacting with customers.

3. Foster Lasting Customer Relationships: Ensure a seamless experience, gather feedback, and build lasting customer relationships to drive loyalty.

4. Collaborate with Teams: Partner with sales and marketing teams, offering insights to refine customer support, marketing, and product strategies.

5. Analyze Data and Drive Improvement: Keep detailed records of customer interactions in CRM, analyze data, and uncover trends for continual improvement.

Qualifications:

· Bachelor's degree in Business, Marketing, or a related field.

· 1+ years of experience in customer support and sales, preferably within the skincare or beauty industry.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and a customer-centric approach.

· Proven track record of achieving sales targets and driving revenue growth.

· Proficiency in using CRM software and customer support tools.

· Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

· A passion for skincare and a commitment to delivering exceptional customer experiences.

About Us:

We believe in transparency and honesty in our business practices. Our mission is to create high-quality, performance-backed products that help consumers make informed choices.

Benefits:

You will enjoy a competitive salary of $25,000 per year, a comprehensive benefits package, opportunities for professional development, and a collaborative work environment.



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