Customer Experience Specialist
2 days ago
We are seeking a dynamic and customer-focused professional to join our team as a Customer Relation Executive. This role offers an opportunity to develop strong communication skills and build meaningful relationships with customers.
Key Responsibilities:- Effective communication with customers in Tamil and English is essential for this position.
- Handle inbound and outbound calls, chat support, and address customer queries, complaints, and requests professionally and promptly.
- Maintain a positive attitude toward customers, ensuring their satisfaction and trust are maintained throughout the interaction.
- Provide information about services and guide customers in making informed decisions.
- Follow up with customers to ensure issues are resolved efficiently and effectively.
- Collaborate with internal teams to address customer concerns and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions for future reference.
- Bachelor's degree or equivalent in a related field.
- Minimum 0-5 years of experience in customer service, preferably in a similar role.
- Fluency in Tamil and English is mandatory for effective communication.
- Strong problem-solving and interpersonal skills are required to handle customer complaints and concerns.
- Basic knowledge in MS Excel is necessary for maintaining records and data analysis.
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