Customer Experience Specialist

2 days ago


Hosūr, Tamil Nadu, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000

We are seeking a dynamic and customer-focused professional to join our team as a Customer Relation Executive. This role offers an opportunity to develop strong communication skills and build meaningful relationships with customers.

Key Responsibilities:
  • Effective communication with customers in Tamil and English is essential for this position.
  • Handle inbound and outbound calls, chat support, and address customer queries, complaints, and requests professionally and promptly.
  • Maintain a positive attitude toward customers, ensuring their satisfaction and trust are maintained throughout the interaction.
  • Provide information about services and guide customers in making informed decisions.
  • Follow up with customers to ensure issues are resolved efficiently and effectively.
  • Collaborate with internal teams to address customer concerns and escalate issues when necessary.
  • Maintain accurate records of customer interactions and transactions for future reference.
Preferred Qualifications:
  • Bachelor's degree or equivalent in a related field.
  • Minimum 0-5 years of experience in customer service, preferably in a similar role.
  • Fluency in Tamil and English is mandatory for effective communication.
  • Strong problem-solving and interpersonal skills are required to handle customer complaints and concerns.
  • Basic knowledge in MS Excel is necessary for maintaining records and data analysis.


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