Operations Manager: Customer Order Fulfillment Specialist
4 days ago
Career Area Supply Chain and Logistics Your Work Shapes the World at a Global Leader When you join our team, you re joining a global group who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen with our customers, where we work and live.
Role Definition Supports customer inquiries for order lead time and order configuration change. Responsible for new orders and order change making sure requests can be successfully received by order system and is primarily focused on Demand and order Production planning Order Management AFM customer Handling and ECN coordination activities for the Facility Responsibilities Supervising and controlling new sales orders identifying the key elements and communicate downstream for required actions Auditing order change requests from customers evaluate acceptance of the order change request from a material production plan technical and logistics perspective Serving as primary contact for customer inquiries providing feedback about lead time planned timeline order change order reschedules etc Aligned customers order with Sales production plan to achieve the monthly goal Primary contact with other departments department to manage sales and customer priorities
Serving as primary contact for customer order managements Coordinating with multiple functions such as manufacturing Quality Logistics material planning etc to acquire appropriate requirements to meet customer demand Responsible for operational planning and shipment planning to ensure effective order fulfilment Collaborate with CFT team to get promise dates and actively follow-up monitor progress on all the commitments Evaluate demand changes from customers and communicate impact to supply chain group Follow up on internal metric controls like on time past due back orders Gathers and analyses relevant data from multiple sources for keeping product information accurate for effective processing of commercial orders Responsible for Order management from releasing to closure of production orders Responsible for Engineering Change Implementation for the facility in coordination with Engineering Operations Logistics Purchasing and Material Planning functions Managing RSSM process for the facility Lead Production Engineering change meeting with cross functional team to monitor progress implementation Ensures consistently meeting the customer schedules above 95 OTD Take ownership to lead the appropriate action plans for process improvements coordinating with Process Partners Degree Requirement Degree or equivalent experience desired
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