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Customer Service Representative
3 weeks ago
We are seeking a skilled professional to join our organization as a Customer Experience Associate.
The ideal candidate will be responsible for developing and maintaining strong relationships with customers, addressing their queries, and ensuring high levels of customer satisfaction.
Key Responsibilities- Communicate effectively with customers in Tamil and English.
- Handle inbound and outbound calls and chat support.
- Address customer queries, complaints, and requests in a professional and timely manner.
- Maintain a positive and empathetic attitude toward customers.
- Provide information about services and guide customers in their decision-making.
- Follow up with customers to ensure their issues are resolved and satisfaction is maintained.
- Coordinate with internal teams to address customer concerns and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Bachelor's degree or equivalent qualification.
- Minimum 0-5 years of experience in customer service in a related field.
- Fluency in Tamil and English is mandatory.
- Strong problem-solving and interpersonal skills.
- Ability to handle customer complaints with patience and professionalism.
- Basic knowledge in MS Excel.
- Experience in a call center, customer support, or relationship management role would be an advantage.
This role offers a unique opportunity to develop your skills and expertise in customer service, while working in a dynamic and supportive team environment.
