
Employee Experience Leader
3 days ago
Unlock Your Career Potential with a Leadership Role
We're redefining the future of work by driving people strategies, enhancing employee experience, and building a culture of performance and engagement.
- Join us as a strategic partner to drive business goals forward through effective HR initiatives.
- Take ownership of end-to-end employee lifecycle management, including onboarding, performance management, engagement, and retention.
- Develop high-impact solutions to address workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
- Build strong relationships with employees and handle grievances with empathy and fairness.
- Collaborate with business teams to identify skill gaps and drive capability-building initiatives.
- Lead HR analytics – track and analyze key metrics like attrition, engagement scores, and productivity trends.
- Work closely with the central HR team to implement policies, ensure compliance, and drive process improvements.
- Design and deliver tailored engagement programs that meet the needs of BPO employees across shifts.
- Embark on a journey to become a cultural ambassador – drive company values and foster high employee morale in a dynamic work environment.
Requirements
- 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
- Proven experience in handling large employee bases (minimum 300–500 employees).
- Strong understanding of BPO workforce dynamics, including shift operations, high attrition, and engagement challenges.
- Excellent stakeholder management skills, with the ability to influence leadership and frontline employees alike.
- Strong problem-solving, conflict management, and decision-making skills.
- Hands-on experience with HR tools, data reporting, and HRMS platforms.
- MBA/PGDM in HR or related field preferred.
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