Support System Admin

22 hours ago

Madurai, Tamil Nadu, India beBeeSystemAdministrator Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: System Administrator

The system administrator is responsible for the administrative management of our systems, including day-to-day configuration, support, and maintenance. You will collaborate closely with other teams to enhance efficiency and scalability.

Responsibilities:
  • Provide operational and administrative support by adhering to help requests and change management processes to ensure timely resolution and project completion
  • Identify, install, configure, and maintain applications to support business needs
  • Work with our teams to create specific workflow configurations
  • Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated
  • Ensure that workflows allow for capturing relevant analytics to drive process improvement, client offerings, agent performance, and optimizing support
  • Pull and interpret audit logs for troubleshooting and bug resolution
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs
  • Define and maintain agent roles per business requirements
  • Periodically audit agent permissions and ensure access is appropriate
  • Agent management including creating, deactivation, role reassignment, and deactivation
  • Maintain system data integrity by employing defined processes and best practices
Skills & Qualifications:
  • 3+ years of experience as a system administrator
  • Experience with Suite apps is a plus
  • Excellent communication and organizational skills with ability to multitask
  • Resourceful and creative problem solver
  • Strong team player, able to work with minimal or no supervision
  • Ability to thrive in fast-paced environment and deliver timely, accurate results

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