Technical Support Engineer

4 weeks ago

Madurai, Tamil Nadu, India Aurolab Full time

Key Responsibilities:


• Provide Support: Offer day-to-day support to clients, troubleshooting issues related

to Microsoft Business Central ERP including modules like Sales, Purchasing,

Warehouse, Manufacturing and Finance and other application maintenance


• Issue Resolution: Resolve system errors, data discrepancies, and user inquiries

promptly and effectively. Track and document support issues and resolutions.


• System Maintenance: Perform routine system maintenance tasks such as applying

updates, patches, and ensuring smooth system performance.


• User Assistance: Assist users with navigating the system, answering questions, and

providing guidance on best practices.


• Root Cause Analysis: Investigate and resolve root causes of recurring issues and

suggest improvements.


• Collaboration: Work with internal technical teams or third-party vendors to resolve

more complex issues or implement system improvements.


• Testing & Debugging: Conduct basic system testing and help identify issues during

updates, upgrades, or integrations.


• User Training: Provide on-demand training to users on new features or processes and

ensure clients are using Business Central optimally.


• Documentation: Maintain detailed documentation of support cases, solutions, and

configurations.

Qualifications:


• Bachelor's degree in Information Technology, or a related domain


• 0–1 years of experience in application support, IT support, or sales operations


• Solid understanding of Business Central core modules (e.g., Sales, Inventory,

Manufacturing).


• Familiarity with system upgrades, patching, and release management.


• Strong analytical and problem-solving skills.


• Excellent communication and coordination skills.


• Ability to work independently and handle multiple support tickets simultaneously.

Key Skills:


• Experience in implementing or supporting business process automation.


• Familiarity with MS SQL or database management.


• Previous experience in a support role within a professional services firm is preferred.

Languages Known:


• English & Tamil

Soft Skills:


• Strong problem-solving


• Excellent communication and interpersonal skills


• Capable of handling user queries with understanding and patience


• Adaptability to changing systems and business needs


• Effective time management and multitasking abilities


• Collaboration across cross-functional teams

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