Senior System Infrastructure Manager

1 day ago

Madurai, Tamil Nadu, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 25,00,000
Job Role

We are looking for an experienced IT Infrastructure Specialist to oversee the management, maintenance, and support of a diverse IT infrastructure.

  • Key Responsibilities:
  • Server Administration: Manage Windows Server and Linux Server environments, perform regular patch management, user/group policy maintenance, and security updates.
  • Desktop Support: Provide assistance for Windows, Ubuntu/Linux, and macOS desktops and laptops, OS deployment, configuration, imaging, and troubleshooting.
  • Network Security: Configure and manage firewalls, routers, and switches, work with networking teams and ISPs for resolving connectivity issues, basic understanding of WAF (Web Application Firewall) and security principles.
  • Cloud & SaaS Administration: Manage Microsoft 365 via Azure AD and Google Workspace, configure and maintain user roles, policies, and access controls.
  • Endpoint Security: Install and manage Bitdefender Antivirus through central management console, ensure endpoint compliance and generate periodic security reports.
  • Monitoring & Tracking Tools: Deploy and manage Teramind and Insightful tracking tool via its console, support monitoring policy configurations, alerts, and investigations.
  • MDM & Identity Management: Administer Microsoft Intune and JumpCloud for device and user identity management, enforce security compliance for mobile and remote endpoints.
  • Ticketing & Support: Handle user issues through a ticketing system and Microsoft Teams support channels, provide L1 to L3 level support and ensure SLA compliance.
  • Asset Management: Maintain IT asset records, allocation, and tracking for end-users, conduct periodic audits and reconciliations.
  • Hardware & Software Support: Diagnose and resolve hardware failures and software issues across multiple platforms.
  • Voice Platform Support: Manage Dialpad and Twilio voice communication platforms via admin console, ensure quality of service and support call routing configurations.
  • Vendor Coordination: Communicate with software and hardware vendors for escalations and support, manage service level expectations and incident resolution timelines.

Required Skills:

  • Strong technical knowledge in system administration and IT infrastructure.
  • Hands-on experience in both Windows and Linux ecosystems.
  • Knowledge of scripting (PowerShell, Bash) is an advantage.
  • Excellent communication skills – verbal and written.
  • Ability to work in a Day shift schedule and respond to emergencies.

Preferred Certifications:

  • Microsoft Certified: Azure Administrator Associate
  • CompTIA Network+ / Security+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • Google Workspace Administrator Certification
  • Bitdefender Certified Administrator (if available)
  • ITIL v4 Foundation – for support process understanding

Soft Skills:

  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Customer-centric and team-oriented mindset.

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