Technical Support Engineer

4 weeks ago

Madurai, Tamil Nadu, India Aurolab Full time
Key Responsibilities:
• Provide Support: Offer day-to-day support to clients, troubleshooting issues relatedto Microsoft Business Central ERP including modules like Sales, Purchasing, Warehouse, Manufacturing and Finance and other application maintenance
• Issue Resolution: Resolve system errors, data discrepancies, and user inquiriespromptly and effectively.

Track and document support issues and resolutions.
• System Maintenance: Perform routine system maintenance tasks such as applyingupdates, patches, and ensuring smooth system performance.
• User Assistance: Assist users with navigating the system, answering questions, andproviding guidance on best practices.
• Root Cause Analysis: Investigate and resolve root causes of recurring issues andsuggest improvements.
• Collaboration: Work with internal technical teams or third-party vendors to resolvemore complex issues or implement system improvements.
• Testing & Debugging: Conduct basic system testing and help identify issues duringupdates, upgrades, or integrations.
• User Training: Provide on-demand training to users on new features or processes andensure clients are using Business Central optimally.
• Documentation: Maintain detailed documentation of support cases, solutions, andconfigurations.

Qualifications:
• Bachelor's degree in Information Technology, or a related domain
• 0–1 years of experience in application support, IT support, or sales operations
• Solid understanding of Business Central core modules (e.g., Sales, Inventory, Manufacturing).
• Familiarity with system upgrades, patching, and release management.
• Strong analytical and problem-solving skills.
• Excellent communication and coordination skills.
• Ability to work independently and handle multiple support tickets simultaneously.

Key Skills:
• Experience in implementing or supporting business process automation.
• Familiarity with MS SQL or database management.
• Previous experience in a support role within a professional services firm is preferred.

Languages Known:
• English & Tamil Soft Skills:
• Strong problem-solving
• Excellent communication and interpersonal skills
• Capable of handling user queries with understanding and patience
• Adaptability to changing systems and business needs
• Effective time management and multitasking abilities
• Collaboration across cross-functional teams

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