Senior Client Relationship Manager
2 days ago
We are seeking a seasoned professional to manage our Fortune 100 client in the industrial manufacturing sector. As the Senior Client Relationship Manager, you will be responsible for ensuring the smooth delivery of services and maintaining high client satisfaction.
Key Responsibilities:- Act as the primary point of contact for the client, providing effective communication and timely resolution of concerns.
- Develop and maintain strong relationships with key stakeholders within the client organization.
- Lead account planning, execution, and reporting to meet client objectives.
- Collaborate with internal teams to deliver high-quality services and solutions.
- Monitor service delivery performance, ensuring SLA adherence and continuous improvement.
- Identify opportunities for upselling and cross-selling within the account.
- Track and report on key performance indicators (KPIs), client satisfaction, and other relevant metrics.
- Foster relationships and manage expectations through regular travel to client sites.
- Minimum 3-8 years of experience in managing accounts for Fortune 100 GCCs, preferably in the industrial manufacturing sector.
- Strong understanding of account management principles, business development, and client relationship management.
- Excellent communication skills in both English and Tamil, with native fluency required.
- Proven ability to manage multiple accounts and projects simultaneously.
- Strong problem-solving skills, with a proactive approach to client issues.
- Ability to work independently and as part of a team.
Sriven is a dynamic company offering a competitive salary range of $80,000 - $120,000 per annum, depending on experience. Our comprehensive benefits package includes health insurance, retirement plans, and career growth opportunities.
We are committed to fostering a supportive work environment that encourages collaboration and innovation. If you are a motivated and results-driven individual looking to take your career to the next level, please apply for this exciting opportunity.
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