Client Relationship Specialist

2 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Client Relationship Specialist

We are seeking a skilled Client Relationship Specialist to join our team at Verifitech Services - India. This role is crucial in building and maintaining strong relationships with our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Client Communication:
    • Act as the primary point of contact for assigned clients, understanding their requirements and tailoring communication to their needs.
    • Proactively reach out to clients to provide updates, gather necessary information, and address any concerns.
  • Guidance and Consultation:
    • Explain the background verification process to clients, outlining the stages, required documentation, and timelines.
    • Provide clear instructions to clients regarding the submission of relevant information and documentation.
    • Offer guidance on navigating any challenges that may arise during the verification process.
  • Issue Resolution:
    • Investigate and resolve client inquiries, issues, and concerns promptly and effectively.
    • Collaborate with internal teams, such as the verification team and compliance department, to resolve complex matters.
  • Relationship Management:
    • Build and nurture strong relationships with clients, maintaining a high level of trust and confidence.
    • Understand the unique needs of each client and tailor communication to align with their preferences.
  • Client Training:
    • Conduct training sessions or webinars for clients to educate them about the background verification process, our systems, and best practices.
  • Process Improvement:
    • Provide feedback from clients regarding the verification process, suggesting improvements to enhance efficiency and client satisfaction.
  • Documentation and Reporting:
    • Maintain accurate and detailed records of client interactions, inquiries, and resolutions.
    • Generate regular reports on client feedback, concerns, and overall satisfaction.
  • Cross-Functional Collaboration:
    • Collaborate with sales, operations, and compliance teams to ensure a seamless client experience from onboarding to completion.

Qualifications and Requirements:

  • Proven experience in customer relationship management or client-facing roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think critically in complex situations.
  • Empathy and patience to handle client concerns and inquiries.
  • Ability to multitask, manage time effectively, and prioritize tasks.
  • Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
  • Attention to detail and accuracy in maintaining records and documentation.

About Us:

Verifitech Services - India is a leading background verification company dedicated to providing exceptional service to our clients. We are committed to building long-term relationships with our clients and delivering high-quality solutions to meet their needs.



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