
Chief Retail Strategist
16 hours ago
Head Retail Operations
This role involves driving the overall performance, profitability, and growth of the retail business. The ideal candidate will have strong expertise in retail management, franchise relations, property negotiations, and market analysis.
Key Responsibilities:
- Drive the overall performance, profitability, and growth of the retail business
- Lead franchise operations, identify new properties for store expansion, ensure operational excellence, and build a high-performing retail team
- Oversee day-to-day retail operations across all stores, implement operational policies, SOPs, and compliance standards, monitor store performance, sales, and profitability
- Lead, mentor, and manage regional/store managers and retail teams, drive training and development programs to enhance performance, foster a customer-centric culture across retail outlets
- Conduct market research to identify new business opportunities and trends, develop and execute retail expansion strategies to maximize market share, monitor competitor activities and suggest innovative solutions
- Drive revenue growth, cost optimization, and profitability, set performance benchmarks and regularly review KPIs, prepare and present business performance reports to management
Requirements:
- Bachelor's or Master's degree in Business Administration, Retail Management, or related field
- 8+ years of experience in retail operations, with at least 5 years in a leadership role
- Strong background in franchise management and property acquisition, proven ability in team handling, business expansion, and operational excellence
- Strong analytical, negotiation, and decision-making skills, excellent leadership, communication, and stakeholder management abilities
- Expertise in franchise and company-owned retail models, strong understanding of retail market trends and customer behavior, ability to drive multi-location operations with efficiency, proficiency in MS Office, ERP systems, and retail management tools
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