
Tele Sales Operations Director
4 days ago
Job Overview:
The Operations Manager will oversee daily activities of a telesales team, ensuring they meet sales targets while maintaining high customer satisfaction standards.
Key Responsibilities:
- Team Management: Oversee daily operations and ensure team meets sales targets.
- Customer Relationship Building: Nurture relationships with customers to drive growth.
- Leadership & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics.
- Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets to contribute to overall business objectives.
- Resource Allocation: Organize team resources effectively, including managing staff schedules, absences, and leave planning.
- Process Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.
Requirements:
- B2C sales experience, preferably in tele-sales or inside sales.
- Insurance knowledge, specifically term insurance.
- Strong leadership and communication skills.
- Able to manage and motivate a team of 30-35 members.
- Highly organized and able to prioritize tasks effectively.
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