Tele Sales Operations Director

5 days ago

Mysore, Karnataka, India beBeeManagement Full time ₹ 8,00,000 - ₹ 20,00,000
Operations Manager Role

Job Overview:

The Operations Manager will oversee daily activities of a telesales team, ensuring they meet sales targets while maintaining high customer satisfaction standards.

Key Responsibilities:

  • Team Management: Oversee daily operations and ensure team meets sales targets.
  • Customer Relationship Building: Nurture relationships with customers to drive growth.
  • Leadership & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics.
  • Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets to contribute to overall business objectives.
  • Resource Allocation: Organize team resources effectively, including managing staff schedules, absences, and leave planning.
  • Process Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.

Requirements:

  • B2C sales experience, preferably in tele-sales or inside sales.
  • Insurance knowledge, specifically term insurance.
  • Strong leadership and communication skills.
  • Able to manage and motivate a team of 30-35 members.
  • Highly organized and able to prioritize tasks effectively.

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